Health Advocate

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team at CVS Health is seeking a dedicated and friendly Health Advocate to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and give them a clear understanding of their benefits for specific screenings and medications.

Key Responsibilities:

• Make inbound and outbound calls to members and providers to facilitate services like healthcare visits, screenings, vaccinations, or medication refills.
• Work through barriers that prevent members from achieving good health.
• Deliver professional, empathetic conversations to provide the best member experience.
• Educate members to help them make informed health decisions that improve their health.
• Accurately document conversations in the member's health record.

Key Abilities:

• High-energy engagement to provide exceptional service.
• Empathetic, curious, with an enthusiasm for learning.
• Knowledge retention and recall to answer questions and resolve issues.
• Desire to understand and meet members' needs and escalate issues for resolution.
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and stay calm and positive in all situations.
• Ability to work independently, apply critical thinking skills, multitask, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

• Advanced experience with Windows-based applications.
• 6 months of call center experience.
• High computer literacy, including the ability to troubleshoot issues.
• Strong active listening and interpersonal skills.
• Hard-wired connectivity required - DSL, satellite, and wireless broadband are not permitted.

Preferred Qualifications:

• Bilingual or multilingual candidates preferred.
• Experience with pharmacy terms.
• Experience with behavior change.
• Experience with call center or outreach involving members/consumers.
• 3+ years of experience in a healthcare setting.
• Medical certification (certified nursing assistant, medical assistant, etc.).
• Experience working in a fast-paced environment.
• Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace.
• Professional communication skills.

Education:

• High School Diploma or G.E.D.

Anticipated Weekly Hours: 40 Time Type: Full-time Pay Range: $17.00 - $28.46

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.