Health Advocate

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team is a health advocacy team looking for dedicated, friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Your goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

Key Responsibilities:

• Make inbound and outbound calls to members and providers to help get services like healthcare visits, screenings, vaccinations, or medication refills.
• Work through barriers that stand in the way of our members' good health.
• Deliver the best member experience through professional, empathetic conversations.
• Provide important education to members to help them make good health decisions that improve their health.
• Accurately document conversations in the member's health record.

Key Abilities:

• High-energy engagement to provide exceptional service.
• Empathetic, curious, with an enthusiasm for learning.
• Knowledge retention and recall to answer questions and resolve issues.
• Desire to understand and meet our members' needs and escalate issues for resolution.
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and stay calm and positive in all situations.
• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

• 2+ years' experience with call center or outreach involving members/consumers.
• 3+ years' experience in a healthcare setting.
• Experience with HEDIS screening measures.
• Experience with behavior change.

Preferred Qualifications:

• Bilingual or multilingual candidates heavily preferred.
• Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace.
• Hard-wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).
• Medical certification (certified nursing assistant, medical assistant, etc.).
• Proficiency with Windows and web-based applications and digital communication tools.
• Professional communication skills.
• Strong active listening and interpersonal skills.
• High computer literacy, including ability to troubleshoot issues.

Benefits:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.

Anticipated Weekly Hours: 40 Time Type: Full-time Pay Range: $17.00 - $34.15