Health Advocate

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team at CVS Health is seeking a dedicated and friendly Health Advocate to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and give them a clear understanding of their benefits for specific screenings and medications.

Your key responsibilities are:

• Make inbound and outbound calls to members and providers to facilitate services like healthcare visits, screenings, vaccinations, or medication refills.
• Work through barriers that prevent members from achieving good health.
• Deliver the best member experience through professional, empathetic conversations.
• Provide important education to members to help them make informed health decisions.
• Accurately document conversations in the member's health record.

Your key abilities are:

• High-energy engagement to provide exceptional service.
• Empathetic, curious, with an enthusiasm for learning.
• Knowledge retention and recall to answer questions and resolve issues.
• Desire to understand and meet members' needs and escalate issues for resolution.
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and stay calm and positive in all situations.
• Ability to work independently, apply critical thinking skills, multitask, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

• 3+ years of experience in a healthcare setting.
• Experience with pharmacy terms.
• Experience with behavior change.
• Experience with call center or outreach involving members/consumers.

Preferred Qualifications:

• Medical certification (e.g., certified nursing assistant, medical assistant).
• High computer literacy, including ability to troubleshoot issues.
• Professional communication skills.
• Strong active listening and interpersonal skills.
• Proficiency with Windows-based applications.

Education and Certification Requirements:

• High School Diploma or G.E.D.

The typical pay range for this role is $17.00 - $31.30 per hour.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.