Head of Solution Engineering, Americas

We're on a mission to help every business struggling under the weight of bloated, over promised software.

Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role.

Responsibilities

• Growth-Oriented Leadership: Cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions.
• Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans.
• Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle.
• People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships.
• Operational Excellence: Balance strategic leadership with disciplined execution.

Qualifications

• Extensive experience leading Solutions Engineering / Solution Consulting organisations within high-growth SaaS environments.
• Proven success leading leaders of leaders, frontline managers, and elite individual contributors across multiple regions or business segments.
• Strong technical aptitude paired with exceptional business and financial acumen.
• Deep partnership with Sales leadership to drive account expansion, revenue growth, and customer success through consultative pre-sales engagement.
• Demonstrated ability to leverage AI and automation pragmatically.
• A track record of building resilient, high-performing organisations with outstanding employee engagement and industry-leading talent retention.

Additional Information The annual base salary range for this position is $255,000 - $320,000 Base Salary. This role is also eligible for variable compensation.