Head of Key Account Management (KAM)

As Head of Key Account Management (KAM), you will lead the KAM function in Egypt to optimize patient access and business performance across priority hospitals, institutions and payers.

Key Responsibilities

• KAM Strategy and Governance: Lead national KAM strategy, define objectives, KPIs and governance, and maintain standards, processes and tools for KAM.
• Account Planning and Execution: Oversee insight-driven account plans, ensure compliant KAM execution, and monitor account performance.
• Market Access and CGA Interface: Align account strategies with national access and policy agendas, feed account-level barriers and insights into access strategies, and support access and CGA negotiations.
• Stakeholder Engagement and Relationships: Guide KAMs in mapping and engaging stakeholders, promote long-term partnerships, and ensure compliant external interactions.
• Leadership, Capability and People: Lead, coach and develop the KAM team, foster a high-performance culture, and adopt global/regional KAM best practices.
• Performance Management and Reporting: Track key indicators, review performance regularly, and report account insights and KAM impact to leadership.

Required Qualifications and Experience

• University degree in business, pharmacy, medicine, economics or a related field; a postgraduate qualification is preferred.
• At least 7 years of pharmaceutical commercial experience, including KAM, sales management, access or related functions.
• Proven leadership experience in KAM or institutional business in Egypt or similar markets.
• Strong understanding of healthcare systems, institutional decision-making, reimbursement mechanisms and tenders.

Key Capabilities and Skills

• Strategic and analytical thinking, with the ability to translate insights into clear KAM strategies and plans.
• Excellent stakeholder management and negotiation skills at senior institutional level.
• Strong leadership, coaching and people development capability.
• High ethical standards and a strong compliance mindset.
• Clear written and verbal communication, particularly on access and policy topics.
• Ability to manage multiple accounts and projects under pressure while consistently delivering objectives.