Head of Global Rewards and Benefits Operations

About the Function

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About the Role

You will build, lead and continuously develop a high-performing Global Reward & Performance Operations team, creating a culture of accountability, service excellence, coaching, engagement and continuous improvement.

Key responsibilities include:

• Owning the end-to-end delivery of Global Reward & Performance Operations services
• Ensuring a standardized, scalable, well-controlled and customer-focused operating model
• Managing service catalogue, performance, KPIs, SLAs, capacity planning and governance
• Leading critical global reward and performance processes
• Driving standardization, simplification and operational excellence
• Transitioning repeatable Reward activities into the Global Business Services organization
• Establishing clear operating interfaces with stakeholders
• Maintaining operational controls, audit readiness and compliance
• Partnering with the Rewards Global Process Lead and COE for automation and analytics solutions
• Developing and maintaining effective partnerships with external vendors
• Leading continuous improvement initiatives

Candidate requirements and qualifications

• At least 12 years of progressive experience in global Reward and Performance Operations, HR Operations or HR service delivery
• Demonstrated experience leading end-to-end annual reward and performance cycles
• Strong operational knowledge of Workday and its use in reward and performance processes
• Proven success in building, leading and developing high-performing teams
• Experience managing complex, deadline-critical programmes
• Strong understanding of data governance, regulatory requirements and internal controls
• High level of numerical and analytical capability
• Exceptional stakeholder management and influencing skills
• Ability to connect Reward and Performance Operations with the broader people strategy
• Experience managing external partners and vendors

Working with us

We offer a highly competitive Rewards and Benefits package, flexibility to manage your wellbeing and balance your priorities, and an environment that values diversity and inclusion.