Description
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance.
You'll use your fashion and product knowledge to provide customers with relevant information for the best experience.
Your day-to-day responsibilities will include:
- Providing excellent customer service
- Welcoming and guiding customers through the store
- Supporting customers with direct customer service
- Engaging and having conversations with customers
- Guiding customers through fashion trends, stories, and products
- Promoting and selling products to customers
- Representing yourself and the H&M brand positively during customer interactions
- Supporting commercial or operational actions to reach sales targets
You'll also be expected to:
- Keep up-to-date with fashion trends and products
- Share relevant information with customers
- Retain and share service, fashion, and store operations knowledge and skills with colleagues
- Follow procedures, routines, and legal requirements
- Give and receive feedback with colleagues
- Participate in onboarding, introduction processes, and trainings
In terms of qualifications, you'll be:
- Passionate about fashion
- Motivated by giving customers a great experience
- Communicative, creative, and curious
- Flexible, decisive, and action-oriented
- Enjoy working in a collaborative and dynamic environment
- Have sales experience working in a dynamic and collaborative environment
- Experience working with customer service in fashion, retail, or other service-related industries
Benefits include:
- Access to a large global talent community
- Comprehensive benefits, including health insurance, wellness, and family support programs
- Company match retirement plan
- Paid leave programs and paid time off
- Employee discount at H&M, & Other Stories, and COS
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