Description
As a Sales Advisor at H&M, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store, and actively selling products.
You'll use your fashion and product knowledge to provide customers with relevant information and support, and contribute to a clean and tidy sales floor and back of house.
Your day-to-day responsibilities will include:
- Providing excellent customer service and supporting customers with direct customer service
- Guiding customers through fashion trends, stories, and products in all areas of the store
- Promoting and selling products to customers
- Actively promoting the Customer Loyalty App and in-store sustainability initiatives
- Representing yourself and the H&M brand positively during customer interactions
- Supporting commercial or operational actions to reach sales targets with the store management team
You'll also be expected to:
- Keep up-to-date with fashion trends, styles, and products
- Use your product and fashion knowledge to share relevant information with customers
- Retain and share your service, fashion, and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Participate in relevant onboarding, introduction processes, and trainings and courses relevant for your role and future development
Benefits of working at H&M include:
- Access to comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off
- Employee discount at H&M, & Other Stories, and COS
- Opportunities for career growth and development
- Inclusive and diverse work environment
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