H&M Department Supervisor - Northlake Mall

As a Department Supervisor at H&M, you will be responsible for supporting the sales and profit goals in the store by delivering the best customer experience in your department and overall store.

You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

Key responsibilities include:

• Supporting total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Identifying commercial opportunities and working with your Department Manager to act on them
• Ensuring customer service is provided in all areas of the store
• Promoting and selling products to customers
• Following up on team promotion of Customer Loyalty App and in-store sustainability initiatives
• Ensuring correct routines in fitting room and checkout
• Keeping up-to-date with fashion trends and tendencies
• Providing product and fashion knowledge to customers
• Collaborating with the Store team and Visual Merchandiser team
• Giving and receiving feedback with colleagues
• Ensuring all procedures, routines, and legal requirements are followed
• Maintaining a clean and tidy sales floor and back of house
• Ensuring high fashion quality and visual presentation
• Securing good stock levels and providing input on allocation
• Updating and maintaining BOH areas
• Opening and closing the store daily

To be successful in this role, you will be an emerging leader who enjoys taking responsibility, is ambitious, an effective communicator, supportive, and an analytical solution finder.

We offer a range of benefits, including:

• 25% staff discount
• Medical, pharmacy, vision, and dental coverage
• Employee Assistance Program
• Vacation, wellness, holiday, and parental pay
• 401K
• Commuter benefits
• Health and dependent care FSA
• Additional voluntary benefits