GTM Systems Administrator, EMEA

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

We're looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. You'll work across various projects, from sourcing, enriching, and routing leads to supporting and engaging customers through Zendesk and Customer Success platforms.

Responsibilities

• Work on multiple projects across the full GTM lifecycle, focusing on top-of-funnel growth and support and customer success tooling.
• Design and improve top-of-funnel systems, including lead sourcing, enrichment, scoring, and routing, using tools like Clay and data providers such as ZoomInfo and Clearbit.
• Configure and optimize Zendesk for support, including ticket routing, triggers, automations, and SLA policies.
• Contribute to Salesforce configuration, including lead routing, scoring, and lifecycle stages, and ensure seamless data flow across systems.
• Use AI as a default working method to build and maintain AI agents, automations, and workflows, eliminating manual admin work.
• Integrate GTM and CS tools with Harvey's broader ecosystem to ensure a unified view of the customer.
• Maintain high data quality and compliance through deduplication, normalization, and enrichment governance.

Requirements

• 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
• Strong proficiency in Salesforce and hands-on experience administering Zendesk, or deep expertise in one with proven ability to ramp fast on the other.
• Hands-on experience with Clay and at least one major enrichment/data provider.
• Demonstrated AI fluency and experience using AI tools to build workflows and automate tasks.
• Strong systems thinking and collaborative, team-first working style.

Nice to Have

• Experience with Customer Success platforms like Gainsight or Catalyst.
• Experience building integrations using APIs, webhooks, or iPaaS tools.
• Working knowledge of SQL and/or scripting languages like Python or JavaScript.
• Background in high-growth or early-stage environments.