GP Receptionist

We are looking for a highly motivated, flexible and reliable GP Receptionist with excellent communication skills to join our well-established, friendly practice.

The GP Receptionist is responsible for providing a friendly, professional and efficient front-of-house service to patients and visitors. The role involves answering telephone calls and enquiries, booking and managing appointments, registering patients, updating records and handling administrative tasks.

The receptionist will liaise with GPs, nurses and other healthcare professionals to ensure patients are directed to the appropriate service. The role also requires maintaining patient confidentiality, following practice policies and procedures, handling sensitive or difficult situations appropriately, and supporting the smooth day-to-day running of the GP practice.

Good communication, organisation, teamwork and customer service skills are essential.

Main duties of the job

• Answering phones, booking appointments, answering patient's queries, chaperoning, supporting doctors and nurses in smooth running of the practice.

Person Specification

• Previous experience working in a reception role within a GP practice is essential.
• Good knowledge of Emis and Docman operation systems.
• Excellent communication and interpersonal skills, with a friendly and professional telephone manner.
• Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Good IT skills and experience using GP practice or clinical systems.
• Ability to work effectively as part of a team and deal calmly and professionally with patients, including in challenging situations.

Benefits

• Permanent position
• Part-time working pattern, 9.5 hours per week, 2 days a week (Wednesday, Thursday afternoon shifts) with possible extra shifts to cover emergencies and sickness.

Salary

• £13.09 per hour