Global SOPS Contract Specialist

We are seeking a Global SOPS Contract Specialist to join our Finance and Revenue Operations Team. As a Global SOPS Contract Specialist, you will provide internal support and guidance for Account Executives within our Global SMB businesses. This includes deal structure questions, quote support, contract support, ACV calculations, account/customer org support, and ensuring quotes comply with revenue and company policy.

Core Responsibilities & Scope

• Provide superior internal support and guidance for Account Executives including deal structure questions, order processing, and ensuring orders are in compliance with revenue and company policy.
• Advise Account Executives on pricing strategy and deal structuring options to help close deals efficiently while maximizing revenue and staying within company pricing guidelines.
• Work with Sales, Rev Recognition, and Legal on contract issues and provide suggestions and assistance for contract negotiation.
• Create and modify quotes as required.
• Ensure compliance with all company policies and responsible for SOX compliance.
• Train Sales and facilitate cross-training among the team.
• Contribute ideas and innovations to improve upon existing systems, work processes, and procedures.
• Create and update internal departmental Policies.
• Participate in projects involving technical and financial concepts providing recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy.
• Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.

Minimum Requirements

• 3+ years sales operations or order management experience
• Experience with pricing and deal strategy, including ACV calculations, deal structuring, and pricing/discount approval processes.
• Strong research and problem-solving abilities.
• Excellent interpersonal skills; ability to articulate verbally and written.
• Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines.
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines.
• Extreme attention to detail.
• Ability to clearly articulate case resolutions and actions required by Account Executives.
• Thrives in a team environment.
• Salesforce experience a plus.
• Ability to work independently.
• Degree or equivalent relevant experience required.