Global Service Director

You will join Epiq as a Global Service Director, owning the Epiq service partnership with two or more major corporate clients.

The Global Service Director has ultimate responsibility for the health of each account, overseeing successful matter engagements across all Epiq functions to ensure work achieves client objectives and overall business goals.

Key responsibilities include:

• Setting and coordinating the implementation of the service and delivery strategy for the account and specific matters
• Building a deep, trusted relationship with client stakeholders
• Serving as the primary bridge and service escalation point between the client and internal teams
• Coordinating cross-functional teams to deliver high-quality work product on-time
• Promoting collaboration, accountability, and effective communication across Epiq business units and geographies
• Ensuring client satisfaction and delivering efficiently in a cost-effective manner

The ideal candidate will have:

• A well-rounded, deep understanding of eDiscovery and the litigation support industry
• Demonstrated success in managing service delivery to large, global enterprises
• Excellent client relationship skills and oral and written communication skills

The compensation range for this role is $160,000 USD up to $190,000 USD annually.