Gerente de Sucursal

We are seeking a Branch Manager to lead our team in La Paz, Baja California Sur, Mexico. As a Branch Manager, you will be responsible for ensuring that the branch delivers an excellent customer experience and business results, leading the team under a sales culture and HSBC values, and guaranteeing compliance with the Operational Model, regulations, and risk controls.

Responsibilities:

• Lead the branch team to achieve business objectives and deliver excellent customer experience
• Foster a sales culture and ensure compliance with HSBC values and operational model
• Manage and develop the team to achieve performance goals
• Ensure effective risk management and control practices
• Develop and implement business strategies to drive growth and profitability

Requirements:

• Bachelor's degree in Administration, Finance, Economics, or related field
• Conversational English (desirable)
• AMIB 1.5 (desirable)
• Minimum 2 years of experience in sales and customer service
• Experience in managing multidisciplinary teams and leading teams in a retail banking or financial services environment (ideally 3-6+ years)

Knowledge:

• Retail products: accounts, payroll, cards, personal credit, auto credit, mortgage credit, investments, and insurance
• KYC/AML practices, fraud prevention, data protection, and branch controls
• Operational management of branches: cash, vault, reconciliations, and operational processes

Skills:

• Customer-centric mindset
• Commercial and sales orientation
• Leadership and team supervision
• Teamwork and collaboration
• Results-oriented and performance management
• Critical thinking and problem-solving
• Resilience and adaptability to change
• Growth mindset

Benefits:

• Direct hiring by the Bank
• Base salary, quarterly bonus for performance, Christmas bonus, vacation premium, life insurance, major medical expense insurance, credits, discounts on Bank products, active participation in sustainability/social responsibility programs, discounts at over 9,000 establishments, and a career plan aligned with your aspirations