Description
HSBC México is seeking a Branch Manager to lead a team and ensure the branch delivers an excellent customer experience and business results, adhering to HSBC's culture, operational model, regulations, and risk controls.
Responsibilities:
- Lead a multidisciplinary team and provide customer service
- Ensure compliance with operational model, regulations, and risk controls
- Manage branch operations, including cash, vault, inventory counts, reconciliations, and operational processes
- Develop and implement sales strategies to achieve business objectives
Requirements:
- Bachelor's degree in Administration, Finance, Economics, or related field
- Conversational English (desirable)
- AMIB 1.5 (desirable)
- Minimum 2 years of sales and customer service experience
- Experience leading teams in a retail banking or financial services branch (ideally 3-6+ years)
Knowledge:
- Retail products: accounts, payroll, cards, personal credit, auto credit, mortgage credit, investments, insurance
- KYC/AML practices, fraud prevention, data protection, and branch controls
- Operational management of branches: cash, vault, inventory counts, reconciliations, and operational processes
Skills:
- Customer-centric mindset
- Sales and commercial orientation
- Leadership and team supervision
- Teamwork and collaboration
- Results-oriented and performance management
- Critical thinking and problem-solving
- Resilience and adaptability to change
- Growth mindset
Benefits:
- Direct hiring by the bank
- Base salary, quarterly performance bonus, Christmas bonus, vacation premium, life insurance, major medical expense insurance, loans, discounts on bank products, active participation in sustainability/social responsibility programs, discounts at over 9,000 establishments, and a career plan tailored to your aspirations
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