General Merchandise Team Leader

The General Merchandise Team Leader is a key role at Target, responsible for leading a team of hourly team members to deliver exceptional guest experiences.

The starting pay range for this position per hour is $24.75 - $26.75, with a full pay range of $24.75 - $42.05 per hour.

Responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
• Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement
• Educate team on how operational procedures affect inventory management, store profitability, and product availability
• Help assess reporting to identify gaps in GM processes and assist in developing a plan to resolve
• Be an expert of operations, accuracy, process, and efficiency
• Assign daily tasks to team members based on planned workload and guest traffic patterns
• Establish clear goals and expectations and hold team members accountable
• Help with efficient delivery to guests by leading pick, pack, and ship fulfilment work accurately
• Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor
• Stay informed about relevant trends and products to educate team members
• Evaluate candidates for open positions and develop a guest-centric team
• Identify team members for future leader positions and utilise growth development to build a talent pool
• Support guest services such as back-up cashier and digital fulfilment processes
• Demonstrate inclusivity by valuing diverse voices and approaches
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours

Requirements:

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners and other technology equipment
• Work independently and as part of a team
• Manage workload and prioritise tasks independently
• Capability to remain focused and composed in a fast-paced environment
• Welcoming and helpful attitude towards all guests and team members
• Effective communication skills

Physical Demands:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely
• Flexible work schedule, including nights, weekends, and holidays
• Capable of working in and exposure to varying temperatures, humidity, and other elements