Description
The General Merchandise Team Leader is a key role at Target, responsible for leading a team to deliver exceptional guest experiences and drive sales growth.
The starting pay range for this position per hour is $24.75 - $26.75, with a full pay range of $24.75 - $42.05 per hour.
Responsibilities
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
- Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement
- Educate team on how operational procedures affect inventory management, store profitability, and product availability
- Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve
- Be an expert of operations, accuracy, process and efficiency
- Assign daily tasks to team members based on planned workload and guest traffic patterns
- Establish clear goals and expectations and hold team members accountable to expectations
- Help with efficient delivery to guests by leading pick, pack and ship fulfilment work accurately
- Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced and signed on the sales floor
- Stay informed about relevant trends and products to educate team members
- Evaluate candidates for open positions and develop a guest-centric team
- Identify team members for future leader positions and utilise growth development to build a talent pool within the department
- Support guest services such as back-up cashier, digital fulfilment processes while maintaining a compliance culture
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Demonstrate a culture of ethical conduct, following all Target policies and safety procedures
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours
- Model the execution of physical security processes to enhance the in-store security culture
Requirements
- High school diploma or equivalent
- Age 18 or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritise tasks independently
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Physical Demands
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties
- Ability to remain mobile for the duration of a scheduled shift
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