Description
We are looking for a Functioneel Beheerder Document Management & ITSM to ensure the daily functional support and continuity of our Document Management System and ITSM platform.
As a Functioneel Beheerder, you will be responsible for:
- Functional management and support of the Document Management System and ITSM platform
- Coordinating and monitoring incidents and service requests
- Managing functional changes and ensuring they are implemented correctly
- Ensuring the functional operation and continuity of the systems
- Gathering user needs and translating them into functional requirements and change requests
- Participating in management and service meetings and ensuring agreements are followed up
- Continuously improving systems, processes, and services
Requirements:
- Practical experience as a functional manager of business-critical applications or platforms
- Experience with Document Management Systems and/or ITSM platforms
- Knowledge of ITIL and service management processes
- Ability to translate user needs into functional requirements and changes
- Good communication and collaboration skills
- Proficiency in Dutch
We offer:
- A gross monthly salary of at least €4,658 and at most €6,814
- A 13th month salary
- Annual individual and collective salary increases
- A budget of €1,500 per year for training and development
- Flexible working hours and work-life balance
- Home office allowance and mobile phone and laptop
- 50% discount on our products and services
- Good travel reimbursement and bike allowance
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