Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, providing outstanding hospitality and blending friendly service with cutting-edge digital innovation.
What You'll Actually Do
- Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset.
- Educate clients on mobile banking, remote deposit capture, and contactless payments.
- Identify personal or business goals and pair them with digital tools or banking solutions.
- Provide warm and welcoming service to customers, ensuring no one feels like just a number.
What You Bring
- A natural gift for making people feel welcome and heard.
- Tech fluency and a love for teaching others how to use digital tools.
- Precision and attention to detail.
- Adaptability and a curiosity-driven approach.
Why Join Us?
- Work with a mission to make a positive impact on customers, teammates, and the community.
- Invest in your confidence, service mindset, and professional growth.
The Perks
- Comprehensive benefits package, including medical, dental, vision, and prescriptions.
- Paid time off, education assistance, and matching 401(k) contribution.
- Mental health support, back-up child or elder care, and more.
Essential Functions
- Support surrounding branches as needed within a 50-mile radius.
- Available to work a flexible schedule, including weekends.
- Regular and consistent attendance.
Basic Qualifications
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- Associate's degree.
- 2+ years of retail or customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.
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