Description
We're Pret, a global food and coffee retailer with a presence in over 750 shops across 20 countries. We're looking for a Front of House Leader to join our team in Edinburgh Airport.
As a Front of House Leader, you will be a champion of our in-shop teams, coaching and mentoring them to deliver exceptional customer service. You'll be a people person with a passion for helping your team and customers grow.
About you
- Be kind, honest, and generous, bringing warmth and authenticity to work every day
- Share our passion for exceptional customer service
- Spread joy every day through small acts of kindness
- Experience needed: lead with purpose, driving team performance, protecting profit, and keeping customers happy
The perks
- Base Pay Rate: £14.55 - £14.55
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition
- Access to marketplace discounts
- Comfy free shoes to wear on shift
Life in Our shops
- Individual ways to grow: fully funded professional qualifications, leadership development, and mentoring
- Diversity & belonging: everyone is welcome and valued
- Pace & variety: build a diverse skillset and meet new people
- Community & purpose: work together to create positive change through the Pret Foundation
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