Forward Deployed Engineer (FDE)

The Splunk Agent Resilience team at Cisco is seeking a Forward Deployed Engineer (FDE) to work at the intersection of software engineering, customer engagement, and product innovation. As a FDE, you will partner with external customers to solve complex technical challenges while collaborating with internal Product and Engineering teams to improve the platform based on real-world customer needs.

Your Impact:

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Minimum Qualifications:

• Bachelor’s degree in Computer Science or a related technical field, with 6+ years of relevant experience, or equivalent practical experience.
• Software engineering experience building production-grade applications- Python and/or Java.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Experience with AI tools such as Claude Code, Codex, cursor, etc.
• Troubleshooting and problem-solving skills across multiple layers of the technology stack.

Preferred Qualifications:

• Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
• Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
• Experience building customer-facing technical solutions or integrations.
• Experience creating reusable developer tools, frameworks, or open-source contributions.
• Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
• Excellent communication skills and the ability to work directly with enterprise customers.
• Comfortable working in fast-paced, ambiguous environments.
• Eligible to obtain and maintain a U.S. government security clearance, if required.
• AI, Machine Learning, or developer platforms experience.

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year
• Exempt employees participate in Cisco’s flexible vacation time off program
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Optional 10 paid days per full calendar year to volunteer