Forward Deployed Engineer

We’re Workday, a leading AI platform for managing people, money, and agents. We're seeking a Forward Deployed Engineer to bridge hands-on software development with high-impact customer technical strategy.

As a Forward Deployed Engineer, you will partner with enterprise customers to architect, deploy, debug, and optimize Workday’s AI agents and developer platform solutions within live customer environments.

Responsibilities:

• Deploy, configure, and debug AI agents and integrations directly inside live enterprise tenant environments against complex customer workflows and real-world data.
• Lead technical discovery sessions with key customer stakeholders to translate complex business requirements into robust product configurations, POCs, and integration specs.
• Capture field telemetry, edge-case failures, and customer friction points to directly influence the core product roadmap and engineering backlog.
• Identify recurring deployment challenges and transform custom fixes into standardized, automated out-of-the-box product capabilities.
• Partner closely with Workday Services leads, AI Deployment Architects, and Account Teams to ensure seamless project delivery while staying focused on core product strength.
• Guide engagements through structured milestones,from kickoff to graduation,enabling self-sustaining customer ownership within standard 6-month deployment cycles.

Requirements:

• 7+ years in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
• Hands-on coding and debugging skills (e.g., Python, Java, or similar) with solid understanding of REST APIs, object-oriented design, system architecture, and integration patterns.
• Proven experience working directly with enterprise clients on complex software deployments, live data troubleshooting, and custom workflow integration.
• Willingness and ability to travel up to 20% to customer sites as needed.

Nice to Have:

• Applied experience with LLM-powered or agentic AI systems , e.g., prompt/context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks , and a working understanding of how model behavior shows up as product and customer-facing issues in the field.

What We Offer:

• Annualized base salary ranges: $148,000 USD - $222,000 USD for the primary location, and $123,900 USD - $222,000 USD for additional US locations.
• Comprehensive benefits, including bonus plan, annual refresh stock grants, and flexible work arrangements.