Forward Deployed Engineer

We're seeking a Forward Deployed Engineer to join our AI Products team. You'll work directly with important early customers to deploy, configure, and improve our AI products and agents. Your mission is to make the product better by putting it to work in a live customer environment.

Responsibilities:

• Support customer discovery to understand goals and functional requirements for AI agent deployments
• Serve as day-to-day technical contact for design partners and Early Access (EA) customers
• Execute EA deployments end-to-end: implement, configure, and troubleshoot solutions based on ongoing customer feedback
• Analyze customer tenant data, configurations, and workflows to evaluate agent performance and behavior
• Triage issues effectively, distinguishing between bugs, configuration errors, and product gaps
• Maintain clear status updates, tracking deployment risks, open technical issues, and next steps
• Translate customer feedback and field findings into detailed problem statements and actionable bug reports
• Assist in evaluating pre-GA stage gates and graduation metrics to ensure product readiness
• Document deployment playbooks, repeatable configuration patterns, and troubleshooting guides
• Collaborate closely with program managers and Workday Services leads throughout customer implementations
• Support early General Availability (GA) releases until product graduation criteria are achieved

Requirements:

• 5+ years of experience in technical consulting, solutions engineering, implementation, technical product management, or customer support within enterprise software environments
• Willingness and ability to travel up to 20% to customer sites as needed
• Proven ability to manage technical initiatives in fast-paced or ambiguous environments with minimal direction
• Experience managing customer technical relationships, setting expectations, and resolving technical challenges collaboratively
• Working knowledge of Workday, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern Workday

Benefits:

• Annualized base salary ranges: $148,000 USD - $222,000 USD (Primary Location: USA.CA.Pleasanton)
• Additional US Location(s) Base Pay Range: $123,900 USD - $222,000 USD
• Comprehensive benefits package
• Flex Work approach enables teams to deepen connections, maintain a strong community, and do their best work