Floor Manager

As a Floor Manager at H&M Group, you're at the forefront of creating excellent customer experiences that go beyond the expected. You'll lead with energy and purpose, setting the tone for a store environment that's welcoming, inspiring, and drives results.

Key Responsibilities:

• Deliver high-level customer service through expert styling advice and strong product knowledge
• Analyse sales data to maximise department performance
• Lead and motivate a team of Sales Advisors
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent
• Oversee daily store operations
• Act as a brand ambassador
• Step into the role of Store Manager when required

Qualifications:

• Good knowledge of store operations and standards from previous retail experience
• Customer-focused with a genuine interest in products
• Excellent communication and analytical skills
• Adaptable and flexible with a willingness to learn

Additional Information:

• This is a full-time position with a contract of 40 hours a week
• Compensation: $28.88-$32.48
• Benefits include 25% staff discount, dental and vision plans, 401(k), paid time off, health savings account, life and disability protection, employee assistance program, commuter benefits, and pet insurance