Floor Lead (Retail) (Full-time)

Mejuri has reimagined fine jewelry since 2015, making it a personal choice for self-expression.

The Floor Lead plays a crucial role in store leadership, driving success by upholding customer service standards, fostering team development, and ensuring daily operations run smoothly.

Customer:

• Lead by example and validate in-store customer experience
• Maximize results and achieve Key Performance Indicators (KPIs)
• Ensure positive customer experience and promote services offerings
• Monitor and improve KPIs such as OPH and NPS

Operations:

• Participate in inventory and cycle counts
• Support back-of-house flow for in-store sales, phone sales, and BOPIS
• Maintain organizational integrity of stockroom and display inventory
• Use point-of-sale systems, inventory management software, and other retail technology
• Mitigate internal, external, and administrative loss of product
• Identify and escalate opportunities, gaps, risks, and roadblocks

Merchandising:

• Maintain Mejuri's brand standards for visual presentation, cleanliness, and functionality
• Support validation of display forms, graphics, furniture, and decor items
• Coach team members on Visual Merchandising standard practices
• Flag inefficiencies and take action

People:

• Participate in onboarding new team members
• Validate regular and accurate assessment of team performance
• Build healthy relationships and create a positive work environment
• Adhere to and validate company policies and compliance practices

Requirements:

• Experience in a high-volume retail environment
• Adaptable with creative and quick thinking
• Excellent organization and analytical skills
• Critical thinking ability
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Availability to work evenings, weekends, and holidays

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off, including vacation and sick days
• Parental leave salary top-up and personalized return-to-work plans
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

Salary Range: $24.00 - $27.00 per hour