Description
HP's Customer Support & Services On-site Delivery organization works with customers to effectively manage their IT needs across their businesses, worldwide.
As a Field Technical Support Representative, you will be involved in the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems. You will deliver high-quality onsite hardware support service to a large customer base, from Enterprise to SMB customers.
Your responsibilities will include:
- Installing and repairing print systems, laptop and desktop computers, workstations, graphic print products, and peripherals at various customer locations with minimal supervision.
- Running on-site and remote diagnostics and supporting account managers in a 24/7 environment.
- Providing advanced product support for volume products.
- Providing break-fix reactive support and installation for low-end/mid-end and high-end products.
- Maintaining high-level customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handling customer-relation problems promptly and appropriately, escalating issues according to established procedures.
Requirements:
- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
- Valid Ontario driver's license.
- Relevant product/company knowledge.
- Strong analytical and technical problem-solving skills.
- Strong and professional communications skills.
- Fundamental presentation skills.
- Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.
- Ability to build and maintain ongoing relationships with customers, peers, and support partners.
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
For more fresh new jobs, check out yubhub.co.