Field Enhanced Fibre Technician

We are an iconic Australian brand with a global presence, aiming to build a connected future so everyone can thrive. We focus on providing the best experience and delivering top-notch technology on the best network.

As a Field Enhanced Fibre Technician, you play a vital role in maintaining, restoring, and expanding Telstra's optical fibre network. Your responsibilities include performing complex fibre installations, fault-finding, splicing, testing, and commissioning activities across Australia.

Key Responsibilities:

• Conduct advanced optical fibre splicing, jointing, hauling, and commissioning activities.
• Perform advanced fault-finding, network restoration, and service assurance activities on optical fibre infrastructure.
• Carry out complex OTDR testing, power meter testing, and fibre trace analysis.
• Interpret network records, schematics, design documentation, and test results.
• Complete wideband installations, end-to-end commissioning, testing, and workbook completion.
• Support customer and network restoration activities during outages and high-priority incidents.
• Maintain accurate job notes, test records, compliance documentation, and close-out information.
• Identify and escalate network defects, risks, design issues, and recurring fault trends.
• Collaborate with Field Leads, APOCs, Project Support, Network Operations, project teams, and customers.
• Ensure all work is performed safely and in accordance with Telstra standards and regulatory requirements.
• Provide advanced technical support and guidance to developing fibre technicians where needed.

Requirements:

• Highly experienced in optical fibre installation, testing, fault-finding, and restoration.
• Strong understanding of fibre network architecture and network performance principles.
• Demonstrated ability to diagnose complex network faults and identify root causes.
• Strong commitment to safety, quality, and customer outcomes.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and make sound decisions in high-pressure environments.
• Strong attention to detail with accurate documentation and record management.
• Passion for continuous learning, collaboration, and sharing technical knowledge.

Skills:

• Advanced Optical Fibre Jointing
• Optical Fibre Testing
• OTDR Analysis
• Network Restoration
• Fault Diagnosis
• Problem Solving
• Customer Service
• Technical Troubleshooting
• Safety Leadership
• Stakeholder Engagement
• Communication
• Continuous Improvement