Field Application Scientist

The Field Application Scientist for GenScript's Catalog Products Business acts as the US Regional technical liaison for the gene and cell therapy product line. You will provide scientific leadership and product knowledge stewardship to customers.

Responsibilities:

• Provide US regional technical liaison for gene and cell therapy product line, including cell isolation, nanobeads, reagents and QC kits, custom services/products, and more
• Offer sales support by attending technical calls, site visits, and instrument demos, addressing customer inquiries, and promoting opportunity conversion
• Develop and optimize end-to-end CI workflow protocols to meet specific customer needs, validate results on customer sites or in internal labs
• Provide CMC/regulatory support for introducing products in GMP workflow
• Manage custom projects with R&D and production, tracking progress and deliverables
• Provide technical training for customers, internal teams, and distributors
• Troubleshoot complex technical problems with protocols, workflows, and products
• Represent the company scientifically by attending and presenting at conferences, workshops, and academic/industry events
• Write, publish, and present application notes, white papers, and scientific articles to support the company's positioning as an industry leader
• Collaborate with other life sciences companies or academic groups to develop joint workflows or end-to-end solutions
• Stay up-to-date with new products, technologies, and application use cases, building and adding to the internal knowledge base
• Collaborate with R&D and GPM to provide feedback on new product directions and instrument designs/iterations
• Collect customer feedback on application use cases, follow-ups, and suggestions for improvements

Qualifications:

• Master's degree with 3+ years of industry experience in biotech/pharma/CDMO in cell and gene therapy fields
• Hands-on exposure to drug development processes and strong English communication skills (written and spoken)
• In-depth understanding of bioengineering, biochemistry, cell biology, and related drug development value chain
• Keen industry insights to capture key product performance
• Rigorous and pragmatic with a strong sense of responsibility, meticulous risk control, innovative breakthrough abilities, and a persistent passion for new products and technologies
• Excellent interpersonal and project management skills, capable of effective cross-organizational and cross-cultural communication

Benefits:

• Medical, dental, and vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• Paid parental leave after three months of employment
• Paid time off policy, including vacation time, personal time, sick time, floating holidays, and company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans, such as pet, critical illness, accident, and hospital indemnity insurance
• Commuter benefits
• Well-being initiatives
• Peer-to-peer recognition programs