Description
Hewlett Packard Enterprise is seeking a Principal Product Support Engineer to serve as the primary technical bridge between on-site federal customer teams and HPE's Business Unit engineering organisation.
As a senior field-engineering position, you will work hands-on across the full infrastructure stack , from bare metal and hypervisors to networking, containerised workloads, and application-layer issues.
Your core responsibilities will include:
- Acting as the primary conduit between on-site support teams and HPE BU engineering
- Owning escalations that have exceeded Level 3 resolution capacity
- Leading hands-on technical investigation and driving closure
- Validating engineering fixes, patches, and product updates in customer environments
- Translating field-observed symptoms into actionable technical requirements for product and engineering teams
- Training and enabling a managed services team of field engineers
- Monitoring customer environments and triaging alerts
- Conducting on-site work at customer locations
- Hardening environments to DISA STIG requirements and supporting audit readiness activities
Requirements:
- U.S. Citizenship
- Active Secret clearance or demonstrated ability to obtain one
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
- 10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support
- Proven, hands-on troubleshooting experience across the full infrastructure stack
- Strong written communication skills
- Experience with enterprise monitoring/observability platforms and ITSM ticketing systems
Preferred Qualifications:
- KVM/libvirt hands-on experience
- VMware certifications
- Certified Kubernetes Administrator or Certified Kubernetes Application Developer
- Red Hat certifications
- CompTIA Security+ or higher
- Cloud certifications
For more fresh new jobs, check out yubhub.co.