Description
FBS Product Analyst Customer Retention
Our client is a leading insurer seeking a skilled FBS Product Analyst to support customer retention initiatives. The successful candidate will work closely with the retention leader to analyse data and create monthly retention reports.
Responsibilities
- Obtain and evaluate data to support customer retention initiatives
- Analyse information using data and support retention leader in creating monthly retention report outs
- Develop and implement strategies to improve customer retention
- Conduct market research to identify opportunities for growth and anticipate potential threats to the product's success
- Demonstrate a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy
Requirements
- Fluent English skills
- Minimum required work experience: 3 to 6 years
- Bachelor's degree: required (Analytics)
- Experience in Customer Retention processes
- Experience in Insurance Companies is a preferable
Skills
- Data Analytics - Intermediate
- Customer Experience - Intermediate
- Retention Reporting - Intermediate
- Communication - Intermediate
- Power BI - Intermediate (4-6 Years)
- Excel - Intermediate (4-6 Years)
- PowerPoint - Intermediate (4-6 Years)
Benefits
This position comes with a competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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