Description
Claremont Clinic is seeking an experienced and dedicated Evening GP Patient Coordinator to join our busy, growing practice team in Forest Gate, London. As a key member of our team, you will play a vital role in ensuring the smooth operation of our reception desk, delivering exceptional customer service, and fostering effective communication between patients, clinicians, and our practice team.
Main Duties:
- Manage the reception desk with professionalism and organisation
- Answer calls, review emails, and handle inbound documents and prescription requests
- Act as the primary point of contact for patients, clinicians, and the practice team
- Deliver consistently high standards of customer service
Key Requirements:
- Previous experience in medical/healthcare reception roles
- Excellent communication skills with a clear and polite telephone manner
- Ability to maintain confidentiality and discretion with patients
- Experience in handling sensitive situations with empathy and professionalism
- Strong teamwork and independent problem-solving abilities
- Proficient in IT and general administration tasks, particularly EMISWeb or equivalent systems
About Us: Claremont Clinic has been serving the local community since 1951. Our premises have recently been fully refurbished, and we have a diverse workforce serving a diverse community with varying health needs. We are well-rated on Google with a 4.4-star rating and positive feedback in the 2025 National GP Patient Survey.
Benefits:
- Competitive salary: £12.71-£13.00 per hour
- Permanent, part-time position
- Opportunities for professional growth and development in a supportive team environment
Job Responsibilities:
- Ensure the smooth running of the reception desk in a professional and organised manner
- Greet all patients on arrival and check them in manually or via the patient touch screen
- Answer the telephone, dealing with or redirecting enquiries
- Handle face-to-face general enquiries, referring where necessary
- Make new and follow-up appointments, including booking interpreters when needed
- Manage prescription requests and allocate as instructed
- Record requests for home visits and ensure they are recorded and passed onto relevant clinicians
- Register new patients following practice policy
- Open mail and distribute as appropriate
- Maintain administration of cytology and childhood immunisations
- Scan hospital reports and letters
- Carry out patient/GP Registrar surveys
- Complete and enter appropriate GMS3 forms
- Maintain computer databases, including patient PDS records
- Ensure external and internal email accounts are viewed daily and workflow tasks are completed
- Take responsibility for daily incoming electronic document management and online consultation forms
- Offer all services to patients, including extended opening hours and Community Pharmacy Consultation Services
- Enter appropriate read codes as instructed
- Ensure sufficient supplies of stationery/equipment in all consulting rooms
- Assist in the administration of the patient e-referral system
- Manage the day-to-day clinicians' worklists
- Train staff to ensure the diabetic recall for clinics is kept up to date
- Ensure the telephones are turned on and switched over to the out-of-hours service as appropriate
- Leave the reception area tidy and ready for incoming colleagues
- Undertake any other duties as instructed by management
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