Executive Support Engineer

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As an Executive Support Engineer at CVS Health, you will provide outstanding technical support to our Senior Executives and their Administrative Assistants. This role requires a high level of technical engineering and proficiency, as well as executive presence.

Responsibilities:

• Provide front-line White Glove primary technical support to end-users, including C-Level executives, on various support issues such as access, hardware, software, and peripherals.
• Coordinate, schedule, and support multi-point internal and external audio/video conferences encompassing over 100+ locations and thousands of attendees.
• Engineer technical solutions tailored to senior executives.
• Utilize excellent problem-solving skills to diagnose, evaluate, and resolve sophisticated issues in a high-pressure and high-clarity environment.
• Perform root cause analysis, develop analytics to identify typical problems and patterns, and develop procedures and controls for problem prevention.
• Support multiple platforms, including desktops, laptops, mobile devices, tablets, and video conferencing equipment.
• Provide 24x7 on-call support as assigned, as well as shift flexibility.
• Travel as required (up to 25%).
• Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks.

Requirements:

• 3+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software, and peripherals.
• 3+ years' experience in an Executive Support Role working with C-Level executives.

Preferred Qualifications:

• A+, Network+, Security+, MTA, MCTS, Windows 7/10, or MAC OS Certifications.
• Experience using PowerShell/Bash.
• Experience with BitLocker.
• Advanced experience with Apple devices and management tools.
• Advanced experience with mobile devices and operating systems.

Benefits:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.

Salary Range: $79,310.00 - $158,620.00