Entity Content Maintainer

Entity Content maintains a central database that connects and unlocks the true value of content across products and internal services.

Roles & Responsibilities

• Process and maintain data accurately and in a timely manner onto databases.
• Ensure data accuracy, timeliness and completeness are maintained as per company standards.
• Develop expertise in databases and financial knowledge through continuous learning and development.
• Widen usage of available tools/support to best advantage to maintain/improve content quality during daily operations.
• Adhere to dynamic process changes, data operations standards and current data policies & procedures.
• Deliver high productivity and quality data as per expected performance standards.
• Proactively identify, call out, and resolve data problems.
• Communicate & liaise with internal and external departments for resolution of data queries as per established process.
• Test new database/application releases where appropriate, providing constructive user feedback.
• Perform in-depth analysis on queries, identify root cause and drive action plans to improve Quality and customer experience.
• Ensure awareness of customer views on content & recommend improvements/raise problems as needed.
• Provide support to team for smoothening of process.
• Ensure allotted tasks are completed within agreed SLA’s & meet service metrics of the team.

Required Skills and Experience

• Technical/Professional Skills at an Intermediate level in using Excel & SQL.
• Quick learner with high level of agility.
• Good communication skills – Written and Verbal in French Language.
• Ability to take multiple tasks and flexible to extend support as per business requirements.
• Flexible to work in different shifts & Hybrid model of 3 days in Office & 2 days working from Home.
• Ability to operate with minimal guidance.
• Coach and train analysts on data issues, databases & products.
• Validated analytic and problem-solving skills, innovation and taking initiative in continuous process improvements.