Enhanced Scheduler

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Health facilities system-wide, ensuring that processes and procedures exceed customer expectations.

This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. They also obtain or review all necessary demographic, clinical, procedural, and prep information with the patient or representative.

The Enhanced Scheduler acts as a liaison between the physician's office and facility departments across multiple service lines within the enterprise.

Responsibilities:

• Verify accuracy of EMPI link and report possible Compromised Records or Identity Theft.
• Interact with customers to gather and verify needed registration and scheduling information.
• Accurately input patient demographic, insurance, and essential scheduling and admission information into the appropriate database.
• Comprehend and provide explanation of legal documents in accordance with regulatory requirements.
• Hold financial discussions with patients or representatives, including insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
• Articulate billing process information and maintain statistics.
• Interact between physicians, physician's office staff, and ancillary departments as needed.
• Provide customers with information concerning examination content and pre-examination instructions.
• Coordinate appointments for patients between multiple locations in the system.
• Document discussions with patients by entering detailed notes in the software.
• Satisfy all Intermountain requirements regarding procedural, operational, and compliance training and updates.
• Greet patients/clients in person and on the phone while upholding Intermountain's mission, vision, and values.
• Maintain expected productivity, quality, and department standards.
• Tactfully handle difficult situations with unhappy customers.
• May lead, mentor, and/or train new employees.

Requirements:

• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.
• Demonstrated typing proficiency.
• Demonstrated ability to work effectively in time-sensitive situations.
• Demonstrated independent and critical decision-making skills.

Preferred Qualifications:

• Bilingual - Spanish speaking.
• Knowledge of medical terminology.
• Versed in CPT/ICD codes.
• Two years of experience working with patient access or two years of experience in the health insurance industry.

Physical Requirements:

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.

Benefits:

• The position is not benefits eligible.

Schedule:

• Shifts will fall between Monday - Friday 7am to 5pm, as needed basis.