Description
We are seeking a Technical Support Consultant to join our community and thrive in a multicultural and multilingual environment while enjoying your home office. As a Technical Support Consultant, you will deliver outstanding technical support via emails and chats, build strong and lasting customer relationships, and maintain deep understanding of client solutions and meet KPI.
Responsibilities:
- Deliver outstanding technical support via emails and chats;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Requirements:
- Excellent English communication skills (at least C1 level);
- Experience in a technical support role;
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard);
- Ability to read log files;
- Familiarity with operating Windows, Linux, MacOS, Android and iOS;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
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