Description
Join Wolt as a Part-Time English & Romanian Speaking Support Associate!
We're seeking part-time (20 hrs/week) Support Associates fluent in Romanian and English to join our Support team in the Shared Service Center, supporting multiple Wolt countries.
What you’ll be doing
As a Support Associate at Wolt, your key responsibility is ensuring customers and partners have a positive experience and receive help within expected timeframes.
Day-to-day in this role, you’ll:
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
- Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
- Maintain a high-quality customer experience using empathy, clear communication, and Wolt’s tone of voice
- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
- Use multiple tools simultaneously, including support platforms, communication channels, knowledge bases, and operational tools
- Stay updated with new processes, market changes, training materials, and internal updates
What We’re Looking For
- Excellent communication skills and patience
- Persistence, kindness, and empathy to find solutions
- Great attention to detail and strong focus
- Ability to handle complex tasks requiring quick thinking and organization
- Experience handling stressful situations and multitasking
- Making fast decisions in challenging moments
- Understanding the importance of great customer experience
- Fluency in both Romanian and English (C1)
- High school diploma
- Willingness to work in shifts, including weekends and holidays
- Comfort with new apps and systems, adapting quickly to changes
- Previous work experience welcome, especially in similar roles
What You’ll Get by Joining Us
- Fully remote work
- 15% cashback on Wolt orders
- Meal vouchers worth 30 RON per working day
- 5-day work week
- Medical subscription in Regina Maria clinics network (Priority Plus plan)
- Monthly sports activity budget (150 RON net)
- Access to Bookster, an online library with over 10,000 titles
- Extra vacation days based on seniority (starting from 22 days)
- 2-week structured onboarding program
- Structured mentoring from Team Leads
- Training sessions, workshops, and learning opportunities
- Clear career development path
- Wolt-wide training programs
- Employee Assistance Program
- Friendly, tolerant, and inclusive work environment
- Necessary equipment for work (laptop, monitor, headset)
Working hours
Wolt Customer Support operates 7 days a week, 365 days a year, 24/7. Part-time shifts are scheduled over a 4-hour period, which may include weekends and public holidays.
Technical requirements:
- Strong and reliable internet connection and suitable remote working environment
- Fully remote position, work must be performed from Romania
- Availability to fully participate in training and onboarding
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