Description
Job Overview
As the founding Engagement Manager for Kuwait, you will establish deep customer and prospect relationships, identify opportunities for custom AI applications, oversee execution, interface with research institutions, and partner with organisations for AI education.
Responsibilities
- Drive the process of identifying high-value use cases for custom LLMs in government entities
- Partner with clients to understand their pressing problems and brainstorm solutions
- Manage long-term client health by identifying and addressing areas of risk or concern
- Serve as main point-of-contact for clients, triaging questions and issues
- Collaborate with operational and engineering teams to track delivery and timelines
- Review, track, and improve operational performance with a focus on continuous improvement
- Brainstorm with premier research institutions on how Scale can support Arabic LLM development
- Demonstrate proficiency in reading, writing, and speaking Arabic
Requirements
- 5+ years of work experience in consulting or technical program management
- Experience at a consulting firm or leading tech company, preferably in Kuwait
- Proven track record in B2B client-facing roles and expanding client relationships
- Ability to understand APIs and the ML training lifecycle
- Great cross-functional experience and collaborative ability
- Excellent verbal and written communication skills
- Track record of structured, analytics-driven problem-solving
- History of diligence and organisation across multiple work streams
- Action-oriented mindset balancing creative problem-solving with scrappiness to deliver results
- Analytical, planning, and process improvement capabilities
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