Description
At Ford, you can build more than vehicles. Come build what matters.
The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. As an Emerging Experience Strategist, you will go out into the world and experience the best shopping, buying, and owning journeys firsthand. You will document what you find, what the customer felt, and what made it work, and bring it back to the Advanced Product Strategy & Planning team.
Responsibilities:
- Experience best-in-class shopping, buying, and owning journeys firsthand
- Document each experience in a consistent format
- Benchmark how the best companies handle big, considered purchases and ownership
- Track trends in how customers shop, buy, and own
- Bring findings back to the Advanced Product Strategy & Planning team
- Feed outside-in input into the quarterly strategy refresh and roadmap alignment sessions
- Represent Global Digital in the industry and share what you learn with the team
Qualifications:
- Bachelor's Degree
- 5+ years in customer experience, retail, e-commerce, or digital product
- Proactive and curious
- Customer obsessed
- Subject matter expert on what makes a shopping, buying, or owning experience best in class
- Fluent with current AI shopping tools and how digital and physical journeys connect
- Strong storytelling and an active industry network
Benefits:
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up childcare, and more
- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays
Salary: $99,100 - $166,200
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