Embedded GSOC Supervisor

Sibylline Ltd, a leading intelligence and strategic risk consultancy, is seeking an experienced security operations professional to serve as an Embedded GSOC Supervisor. The role involves providing shift leadership and operational oversight for personnel and activities in a 24/7 global security operations setting.

The Supervisor will oversee alarm response activities, dispatch coordination, access control operations, incident management, CCTV monitoring, emergency communications, and quality assurance processes while ensuring adherence to established procedures. The role serves as a key escalation point for Operators and acts on behalf of the Manager when required.

Responsibilities:

• Supervise daily shift activities and lead Operators.
• Review alarms, incidents, dispatches, and escalations to ensure proper handling.
• Support emergency response and incident coordination activities.
• Monitor CCTV, access control, and badge management processes for quality and compliance.
• Review reports, logs, and documentation for accuracy and completeness.
• Conduct shift handovers and maintain operational continuity across shifts.
• Provide coaching, mentoring, and on-the-job training.
• Support workforce scheduling, coverage, and escalation management.
• Act as shift lead during critical incidents and facility disruptions.

Requirements:

• Strong operational security and incident management experience.
• Ability to prioritize multiple incidents and competing operational requirements.
• Strong written communication and report review skills.
• Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.
• Experience supervising or mentoring personnel preferred.

Qualifications:

• Bachelor's degree or equivalent experience preferred.
• 3+ years of operational security, GSOC, or security operations experience.
• Previous supervisory, shift-lead, coaching, or mentoring experience preferred.

Benefits:

• Salary Range: $84,000 - $105,000
• 401(k) up to 5% matching
• Medical/Dental/Vision
• Basic Life and AD&D Insurance
• Long Term/Short Term Disability
• PTO: 160 hours (20 days) accrued per year
• Sick: 9 days front-loaded
• 11 Federal Holidays, with the day back in lieu, if worked
• 3 Bereavement days
• Employee Assistance Program and Employee Discount Program