Electoral Services Manager

We are seeking an experienced and motivated Electoral Services Manager to lead the delivery of a high-quality, cost-effective Electoral Registration and Elections Service.

As Electoral Services Manager, you will lead and manage the Electoral Services Team, ensuring the effective delivery of all statutory electoral registration functions, including:

• Annual Canvass planning and delivery
• Production and maintenance of the Register of Electors
• Management of electoral registration processes and data quality
• Planning and delivery of elections, by-elections and referendums
• Project management of service improvements and electoral initiatives
• Performance monitoring, reporting and service development

You will be responsible for managing a professional team, setting clear objectives, developing staff, and ensuring the service continues to meet the highest standards of accuracy, efficiency and customer service.

We are looking for a committed and experienced electoral professional with substantial knowledge of electoral administration and registration processes.

You will be able to demonstrate:

• Proven ability to lead, motivate, coach and develop teams, setting clear targets and performance expectations
• A strong commitment to delivering excellent customer service and achieving high levels of customer satisfaction
• Experience of successfully delivering projects and implementing service plans within agreed timescales and budgets
• A sound understanding of local government decision-making processes, political structures and the role of elected members
• The ability to build effective working relationships and collaborate across services and with external stakeholders
• Experience of data analysis, performance monitoring and project evaluation
• Experience of designing and delivering training programmes
• Excellent organisational, communication and problem-solving skills
• Exceptional attention to detail and the ability to manage competing priorities

In addition to the salary, you will receive:

• Additional payments for your role as an appointed Deputy Returning Officer during elections
• Access to specialist electoral training and professional development opportunities
• The opportunity to contribute to and lead innovative registration and election pilots
• The chance to play a pivotal role in shaping and delivering democratic services for residents