eBilling Senior Advisor

As eBilling Senior Advisor, you will play a key role in delivering operational excellence across the end-to-end eBilling process, with a particular focus on client onboarding and the effective coordination of day-to-day eBilling activities.

This permanent role will see you manage and develop eBilling Coordinators, provide subject matter expertise and work closely with key stakeholders to resolve complex issues.

You will also drive continuous improvement, standardisation and automation to enhance submission quality, reduce manual effort and deliver a consistent, client-focused service.

Key Responsibilities:

• Lead the end-to-end onboarding of new eBilling clients, from requirements gathering and solution design through to configuration, testing, go-live and transition into business-as-usual support.
• Manage and develop eBilling Coordinators, setting priorities, monitoring delivery against deadlines and service standards, and providing coaching, technical guidance and effective team cover.
• Establish and maintain robust controls, audit processes and quality standards to ensure accurate eBilling set-up and invoice submission in line with client agreements, firm policies and relevant regulatory requirements.
• Act as an escalation point for complex onboarding, submission and rejection issues, working with internal and external stakeholders to address root causes, reduce eBilling rejection rates and lock-up, and support timely billing and cash collection.
• Build strong relationships with clients and eBilling providers, maintaining an understanding of market developments and ensuring the firm’s processes evolve in line with changing client, industry and regulatory requirements.
• Champion eBilling system enhancements and integration with wider enterprise systems, identifying opportunities to automate processes, reduce manual activity and improve efficiency.
• Own and maintain a prioritised continuous improvement pipeline, driving greater standardisation, simplifying ways of working and improving the quality and consistency of eBilling services.
• Define, monitor and report on key operational measures, including onboarding progress, submission timeliness, first-time acceptance, rejection volumes, aged items, rework and payment status, using insights to identify risks and drive improvements.

Requirements:

• Proven experience in eBilling within a law firm or professional services environment, with hands-on experience of client onboarding and ongoing eBilling operations.
• Strong knowledge of eBilling platforms and processes, including client billing guidelines, rate and timekeeper maintenance, matter set-up, invoice submission and rejection resolution.
• Experience coordinating or supervising a team, with the ability to allocate work, provide coaching and guidance, monitor performance and maintain high-quality standards.
• Experience of improving operational processes through data analysis, root-cause analysis, standardisation, effective controls and automation.
• Strong organisational and analytical skills, with the ability to manage multiple client onboardings and competing priorities, interpret operational data and deliver accurate work to tight deadlines.
• Confident and credible stakeholder management skills, with the ability to build effective relationships with senior stakeholders, clients and external vendors, communicate complex requirements clearly and influence practical outcomes.

Benefits:

• Health & Wellbeing: Private Medical Insurance, free in-house fitness centre and subsidised health club memberships, free onsite GP service and periodic health assessments
• Finance: Pension and flexible savings options, income protection and life assurance, mortgage advice and will-writing services
• Family & Lifestyle: Electric car and cycle to work schemes, emergency family care, additional holiday/birthday leave, maternity/paternity/shared parental leave, travel insurance and season ticket loan, option to join sports and social clubs, as well as employee networks groups