E-4B Field Service Representative

Boeing Global Services (BGS) is seeking a Senior Field Service Representative to support our E-4B Program in Offutt Air Force Base, Nebraska with regular travel to San Antonio, Texas.

As a Field Service Representative, you will be responsible for providing technical support to customers, improving customer satisfaction, and resolving field problems related to installed equipment and systems.

Key responsibilities:

• Provide significant demonstrated E-4B experience and knowledge in aircraft maintenance procedures, practices, engineering standards and specifications, specifically Electrical Systems and Avionics
• Improve customer satisfaction through frequent and open communication with all customer contacts
• Rapidly respond to resolve customer support issues
• Provide technical research and guidance in the resolution of field problems related to installed equipment and systems
• Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements
• Oversee and provide advice in the identification and requisition of proper repair parts while troubleshooting
• Provide advice and guidance on hard to obtain supply parts and support equipment
• Provide advice in the identification of and instruction on the use of Boeing Publications, special tools, handling equipment, to include Ground and Peculiar Support Equipment (GSE/PSE), and test equipment associated with and related to the equipment/system

Basic qualifications:

• Minimum 7 years of experience working on aircraft systems
• Minimum 1 year of experience in E-4B aircraft
• Must be able to work variable shifts including weekends, holidays, and overtime as needed
• At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work

Preferred qualifications:

• Previous experience conducting maintenance training is preferred

Benefits:

• Competitive base pay and variable compensation opportunities
• Health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work