DUH - GTM Engineer for Future Customer Journey

We are seeking a GTM Engineer to join our Global AI Strategy & Solutions team. As a GTM Engineer, you will be an embedded builder inside our Future of the Customer Journey (FCJ) motion. You will sit with growth and strategy teams, understand the problem in front of them, and answer with working software rather than documentation.

Responsibilities:

• Work with the FCJ core team on the global growth strategy, converting methodology into working agentic components, prototypes, and internal tools.
• Collaborate closely with growth and strategy teams to understand their problems and provide working solutions at prototype pace.
• Work across global client projects on a partially billable basis, ensuring the firm-wide FCJ strategy is captured and implemented consistently across markets.
• Collaborate with product and craft teams where necessary to document integration paths, maintain platform compatibility, and hand over validated components.
• Work with technology partners to evaluate, adopt, and integrate new AI products; maintain an AI-native toolchain and share what works across markets.

Minimum qualifications:

• 5+ years of experience prototyping and shipping production-grade software, with deep command of one core language (Python or similar) and the ability to work comfortably across other languages and frameworks, including TypeScript, JavaScript, and React.
• Experience building applications across the mainstream LLM model families (Gemini, GPT, Claude), connecting models to enterprise data and tools using patterns such as retrieval-augmented generation (RAG) and skills-based agent systems.
• Proficiency in working with APIs to connect different services, authentication, data exchange, and integration across platforms.
• Experience developing agentic systems with orchestration frameworks such as LangChain, LangGraph, or equivalent.
• AI-native way of working: AI tooling is the default across coding, research, and delivery, with comfort spanning the tools in use across different markets.

Preferred qualifications:

• Experience in a forward-deployed, customer engineering, solutions engineering, or applied AI role within an agency, consultancy, or AI company.
• Experience presenting working software to non-technical stakeholders, including strategists and clients, and iterating live on their feedback.
• Knowledge of emerging integration standards such as OpenAPI and Model Context Protocol (MCP) for connecting agents to business systems.
• Knowledge of any of the following: paid media, social platforms, user behaviour, angetic commerce, or generative engine optimisation (GEO).
• Experience with evaluation, tracing, and observability for LLM applications.
• Demonstrated learning mindset: a record of adopting new AI products from technology partners quickly, learning by doing rather than waiting for training.

We Offer:

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global , at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle-free commutes with an NS Business Card.