DSAR Process Manager

We are seeking a DSAR Process Manager to own the end-to-end administration of Data Subject Access Requests across Personal Lines.

The successful candidate will act as the central referral point and knowledge hub, ensuring requests are identified, validated, managed, and completed securely, accurately, and within statutory timescales.

Key responsibilities include:

• Managing the end-to-end DSAR process for Personal Lines, maintaining accurate case files and clear audit trails
• Validating requests through identity and authority checks, and clarifying scope where needed
• Triaging cases according to complexity, risk, age, and dependencies, and escalating deadlines and high-risk decisions
• Coordinating searches across relevant business areas, systems, and third-party administrators
• Reviewing high-volume records to identify personal data that should be disclosed
• Applying accurate and consistent redactions and exemptions, protecting third-party information
• Preparing legally compliant responses and arranging independent four-eyes assurance
• Delivering disclosures securely, managing access permissions and proof of delivery
• Maintaining complete records of searches, decisions, exemptions, and correspondence
• Developing practical DSAR workflows, procedures, and controls
• Producing management information covering DSAR volumes, response times, and bottlenecks
• Improving DSAR capability through employee and third-party training, better data mapping, and automation

Requirements:

• Proven experience managing Data Subject Access Requests end-to-end in line with UK GDPR and the Data Protection Act 2018
• Strong working knowledge of Article 15, statutory timescales, and relevant exemptions
• Experience reviewing and redacting high-volume, sensitive or complex records
• Strong case-management experience, including managing fluctuating workloads and competing priorities
• Experience coordinating multiple teams and third parties
• Strong written communication skills, with experience explaining data protection requirements clearly
• Experience working with Microsoft 365, Adobe Acrobat Pro, and secure file-sharing tools
• Experience within motor insurance, claims, or another regulated financial services environment would be valuable

In return, we offer a competitive range of rewards and benefits, a career that you can define, and a culture that prioritises people first.