Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.
The DPS Education Analyst will serve as a critical bridge between the Education, Clinician Support, and DPS Operations teams.
Key Responsibilities
- Develop and implement DPS training to enhance clinician performance across all DPS offerings.
- Conduct needs assessments with UX teams to identify clinician skills gaps and training requirements.
- Analyze training survey feedback and data to identify areas for improvement in training delivery.
- Review and update DPS training offerings annually for accuracy and improvements.
- Collaborate with Clinical Success to identify trends in member refusal performance and provide targeted outreach and education.
- Coordinate and conduct interactive DPS training webinars with clinicians prior to member visits.
- Educate clinicians on general test best practices and maintain up-to-date DPS educational materials.
- Act as a primary liaison between Education, Clinician Support, and DPS Operations to ensure seamless information flow.
- Conduct flexible training sessions based on clinician availability.
Required Qualifications
- 3-4 years of experience in clinical operations, technical support, or educational/instructional roles within healthcare.
- Strong technical troubleshooting skills, including hardware setup and device pairing.
- Proven ability to present and facilitate technical training sessions effectively.
- Excellent communication skills with a track record of cross-functional team alignment.
- Strong analytical skills to identify operational trends and implement corrective educational strategies.
- Ability to travel up to 50% of the time.
Preferred Qualifications
- Clinical experience (Licensed practical nurse, Licensed vocational nurse, Medical assistant).
- Bachelor's degree.
Anticipated Weekly Hours
- 40 hours per week.
Time Type
- Full-time.
Pay Range
- $46,988.00 - $102,000.00 per year.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.
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