Divisional Head of Corporates - Guadalajara

The Divisional Head of Corporate will lead the Corporate Banking business across a specific Region which includes specific states of Mexican Republic, with responsibility for the Business Banking Upper, International Middle Market, and States & Municipalities segments.

The role will focus on delivering sustainable business growth, strengthening customer relationships, managing risk and resources effectively, and developing a high-performing team.

The role holder will ensure the delivery of superior customer experience through well-trained colleagues, competitive products and services, and effective collaboration with product specialists and other HSBC business lines.

The role holder will also design and implement a commercial strategy focused on priority customers in Mexico, maximizing value for Mexico and the Group while supporting the objectives of the strategic plan.

Principal Accountabilities and Responsibilities:

• Lead the implementation and execution of the strategy across the West Region.
• Deliver annual operating plan objectives and key performance indicators, including revenue, expenses, and profit before tax.
• Build and maintain a sustainable business model aligned with the strategic plan.
• Allocate resources effectively to support current performance and long-term growth.
• Develop customer account plans, relationship strategies, and pipeline management processes.
• Deepen customer relationships and maximise share of wallet through collaboration across products and segments.
• Ensure the effective use of the country balance sheet.
• Monitor risk-weighted assets, impairment charges, and early loss indicators.
• Apply appropriate risk management tools and ensure that pricing reflects risk.
• Monitor sales activity and key productivity metrics to ensure that performance meets or exceeds market standards.
• Maintain compliance with all HSBC control and compliance standards.
• Foster a strong compliance culture across the region.
• Manage compliance risk in partnership with the relevant Compliance functions.
• Identify, assess, mitigate, and control operational risks.
• Protect sensitive customer and Bank information.

Leadership & Teamwork:

• Set the long-term strategic vision and direction for the West Region.
• Translate the country strategy into clear priorities and practical actions for the region.
• Lead and motivate frontline teams to maximise their potential.
• Develop a high-performing and customer-focused culture.
• Lead the team in acquiring and developing appropriate customer relationships.
• Ensure the effective delivery of customers’ transactional and financing needs.
• Promote and demonstrate HSBC’s values and expected behaviours.
• Establish clear succession and career development plans.
• Identify critical roles and develop talent to support future business needs.
• Contribute to positioning HSBC as a bank of choice for customers.

Functional Knowledge:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline, or equivalent professional experience.
• 10+ years of relevant leadership experience in Corporate or Middle Market segments, or equivalent.
• Experience managing a business segment, geographical area, or comparable business unit.
• Extensive knowledge of banking products and services.
• Demonstrated success in sales and relationship management.
• Strong experience in customer-facing roles.
• Strong understanding of lending, credit assessment, and approval processes.