Director, Product Management

Mastercard Identity, within the Security Solutions organization, develops innovative products and services that enable trusted digital interactions across various sectors. We are seeking a Director, Product Development, to help shape and deliver the next generation of Mastercard's Digital Identity solutions.

Key Responsibilities:

• Identify emerging customer needs, market opportunities, and industry trends to shape future product investments
• Develop business cases and strategic recommendations supporting product growth and innovation
• Drive delivery of product initiatives from concept through launch and market adoption
• Prioritize roadmap and work with the organization to align with business problems
• Partner with engineering and platform teams to ensure successful execution of product priorities
• Support commercialization activities, market expansion initiatives, pilot programs, and customer engagements

Digital Identity Subject Matter Expertise:

• Serve as an expert in digital identity and trusted digital interactions
• Maintain deep knowledge of digital identity technologies, credential ecosystems, trust frameworks, digital wallets, authentication, authorization, and identity verification capabilities
• Understand developments across standards bodies, industry alliances, technology providers, competitors, and emerging market models

Ecosystem & Industry Engagement:

• Build and maintain strong relationships with customers, partners, technology providers, industry groups, standards organizations, and other key stakeholders
• Engage with the broader digital identity community to understand market needs, technology trends, and emerging opportunities

Product Performance & Market Success:

• Define and monitor key performance indicators, adoption metrics, customer outcomes, and product success measures
• Gather customer feedback, market insights, and competitive intelligence to inform roadmap evolution
• Develop recommendations to improve product performance, customer adoption, and commercial outcomes

Cross-Functional Leadership:

• Lead complex initiatives across multiple functions and stakeholder groups
• Influence decision-making without direct authority in a highly matrixed environment
• Build alignment among engineering, commercialization, legal, compliance, security, privacy, regional, and executive stakeholders

Requirements:

• Significant experience in Product Management, Product Development, or related disciplines
• Experience working within digital identity, authentication, cybersecurity, payments, fintech, digital trust, fraud, or adjacent technology sectors
• Demonstrated success defining business requirements and roadmap priorities
• Experience influencing senior stakeholders and leading cross-functional initiatives without direct authority
• Strong commercial mindset with experience evaluating market opportunities and customer needs