Director of Information Technology | Riviera Dining Group

The Director of Information Technology leads Riviera Dining Group's technology strategy, operations, security, and AI adoption across all venues and the corporate office.

This is a hands-on leadership role. The Director is accountable for ensuring every venue runs on secure, reliable, well-supported systems, while building the governance, data foundation, and team capabilities RDG needs to use AI responsibly and effectively.

Responsibilities:

Technology Strategy & Leadership

• Develop and execute a multi-year technology roadmap aligned with RDG's growth, operational, and guest experience goals.
• Prepare and manage the annual technology budget.
• Serve as the executive team's lead technology advisor.
• Select, negotiate, and manage technology vendors and contracts.
• Build and scale RDG's technology support capabilities.
• Define and report on technology KPIs.

AI & Innovation

• Develop and maintain RDG's AI strategy, acceptable use policy, and approved-tools list.
• Evaluate AI-enabled tools and vendor AI features for business value, data privacy, security, and bias risk.
• Lead pilots and implementation of approved AI tools.
• Identify and prioritize high-value AI use cases.
• Lead AI literacy and enablement for corporate and venue leaders.

Cybersecurity & Compliance

• Own the cybersecurity program.
• Maintain PCI DSS compliance across all payment environments.
• Maintain IT audit readiness and support financial audit and cyber insurance requirements.
• Establish, communicate, and enforce company-wide IT security policies.
• Manage chain of custody and confidentiality for CCTV footage requests.

Systems, Data & Integrations

• Own integrations across HR and other department systems.
• Implement automated joiner/mover/leaver access management.
• Manage the SaaS portfolio.
• Administer Microsoft 365, company email, distribution lists, and collaboration tools.
• Develop and maintain documentation of all hardware, systems, network architecture, and software licensing.

Infrastructure & Venue Operations

• Oversee administration, security, configuration, and troubleshooting of all venue and corporate hardware, software, networks, Wi-Fi, phone, audio-visual, and camera systems.
• Own POS, reservations, back-of-house, kitchen, and guest-facing technology.
• Lead technology support and helpdesk processes for venues and corporate teams.
• Partner with HR to set up equipment, accounts, and system access for new team members.
• Manage warranties, replacements, and upgrades of all hardware and infrastructure.

Growth & New Venue Openings

• Build and maintain a standard technology opening playbook for new venues.
• Serve as technical project lead for new construction, renovations, installations, and system upgrades.

Requirements and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent certification and demonstrated experience.
• 10+ years of progressive IT experience, including 5+ years leading technology for a multi-unit hospitality, restaurant, or hotel organization.
• Deep experience with Microsoft 365, Entra ID (Azure AD), Intune, and cloud/SaaS environments.
• Hands-on experience with hospitality POS, PMS, reservations, back-office, and kitchen systems.
• Strong knowledge of network infrastructure, Wi-Fi, VoIP phone systems, and venue camera systems.
• Demonstrated experience implementing cybersecurity controls and PCI DSS compliance.
• Practical experience evaluating, deploying, or governing AI tools in a business setting.
• Proven vendor management and contract negotiation experience.
• Ability to explain technical topics clearly to executives and non-technical team members.