Director of Clinical Support (Field)

Oak Street Health, a part of CVS Health, is seeking a Director of Clinical Support (Field) to lead and support the clinical team members in the field. The successful candidate will have strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel.

The Director of Clinical Support (Field) will collaborate with stakeholders regionally and centrally to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region. The ideal candidate will have experience as a visionary and inclusive leader who inspires and motivates team members to perform their best, and align with Oak Street Health's mission.

Responsibilities:

• Align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience
• Support the recruitment and hiring of clinical staff, hiring for fit to Oak Street Health's values, mission, and promote team diversity
• Ensure consistent and comprehensive onboarding for new care team Nurses/MAs/Phlebotomists
• Develop and own the local execution of ongoing nursing development opportunities
• Directly manage regionally-allocated MA and RN preceptors
• Prioritize clinical team member retention by creating an engaging culture
• Remain knowledgeable of industry standards and state regulations
• Advise the regional and central nursing leadership teams about performance and opportunities to improve care outcomes
• Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes
• Implement and execute new clinical services and programs
• Leverage central policies and procedures, and refine locally as needed
• Ensure the patient safety program goals and standards are executed consistently in the supported centers

Requirements:

• Current license to practice as a registered nurse
• Bachelor degree in nursing strongly preferred; Advanced degree preferred
• US Work Authorization
• Minimum of 3 years nursing experience
• 5 years management experience preferred
• Ability to independently manage and lead projects in a timely manner with minimal supervision
• Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills

Ideal Candidates will have:

• Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best
• Strong attention to detail and accuracy, excellent organizational skills
• Demonstrated ability to effectively deal with ambiguity
• Ability to coach, direct, motivate, and evaluate nursing staff
• A high degree of integrity, and be results driven

Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement