Digital Product Manager – Fixed Term

As a Digital Product Manager for AI and LLMs at Bupa, you'll play a crucial role in driving outstanding outcomes for customers and Bupa via digital product development.

Key Responsibilities:

• Define the strategy and roadmap for AI, in collaboration with cross-functional team members and stakeholders, ensuring it aligns with both user needs and business objectives.
• Identify, validate and deliver AI/LLM-powered website experiences that improve customer journeys.
• Drive on-site optimisations and content creation to improve how the website is discovered, understood and represented by AI-powered search and answer engines.
• Identify opportunities to use AI to improve workflows, reducing manual effort and accelerating delivery.
• Ensure AI experiences are developed responsibly, considering privacy, security, accessibility, bias, explainability, accuracy and appropriate human oversight.

What You'll Be Doing:

• Take ownership of and become an expert in your domain.
• Define and maintain the strategy, roadmap, and backlog for your digital product, with senior support.
• Lead the team in prioritising delivery work, doing whatever is needed to enable and unblock the team, make launch plans and ensures a high-quality end product.
• Identify major user problems in your area and effectively prioritise, break down and solve them with senior Digital Product support.
• Engage and manage relationships with key stakeholders, ensuring their needs and expectations are met.

Requirements:

• Experience experimenting with or delivering AI/LLM-enabled products, with enough technical understanding to work effectively with engineering, data and AI specialists.
• Digital product management experience with demonstrated ability to lead digital teams from concept through product discovery, validation and delivery, using the Product Operating Model.
• Good understanding of user centred design, the software development lifecycle and expertise in working in agile methodologies within complex environments.
• Solid stakeholder management experience and strong communicator who is able to articulate and drive the product roadmap and outcomes.

Benefits:

• 25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• An enhanced pension plan and life insurance.
• Various other benefits and online discounts.